Time Warner Cable is the 2nd largest cable operator in the United States. Their services include Digital Cable, High Speed Internet (Road Runner High Speed Online) and Digital Phone. Time Warner Cable operates in 28 states and as of 2009 they had relationships with more than 14.6 million customers.
Time Warner Cable operates in the following states:
Alabama, Arizona, California, Colorado, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Massachusetts, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, Washington, West Virginia and Wisconsin.
Core cable clusters are located in New York, North Carolina, South Carolina, Ohio,, Southern California, and Texas.
I had Time Warner Cable installed roughly a month ago, so far the internet service has been pretty good. I live in Austin, TX and I am currently getting about 15Mbps down and under 1Mbps up.
The plan I have says I should get “up to” 15Mbps+ down and 2Mbps up. This is during the highest traffic time (5pm-10pm).
Overall the internet seems fast enough for my needs. I am satisfied.
TV is OK, but the image is always out of sync with the audio.
Internet is the slowest ever!!!!
Everyone I’ve talked to (about 7 people) has the same crappy slow internet with Time Warner. I got the fastest possible service and I get bottlenecks all the time. Sometimes it takes forever for a page to load then it loads fine for a few minutes, then back to nothing at all for a few minutes. Loading multiple pages at once via tabs? Impossible. The system chokes and the consecutive pages just won’t load ever unless the other pages are closed.
I just hate the service, but I have no choice because there is nothing else in the area.
I have had TWC for about 7 Months. I attempted to get through to customer service buy phone, by internet chat and by conntacting “order new service”. Howerver I didn’t remmember the phone number I had when I signed up ( I transfered from out of state and had since changed all of my numbers)which put me at a great disadvantage.
It does not matter that you pay your bill on time or that they provide service to your address….If you forget your “Old” phone number (service that they do not even provide) they cannot help you…..cannot find you in the system…and have no alternative method to identify you. Frustrated I gave up and the next day I got a transcript of my on line chat….and three calls (from Bangladesh)trying to expand my service….but oddly enough no one from tech service followed up.
I live in Los Angeles USC and I subscribe HighSpeed Internet and the connection is terrible ,there is interruption every few minutes.I have used other services AT&T, Comcast they were much better than AT&T . I called several times to customer service to fix the problem, but they assure that it will get better. Once they disconnected our line for someone’s else line and once the modem stopped working and they charged us for a door service, which they promise they won’t charge when we subscribed it. The experience has been very bad and painful. Not recommended in Los Angeles area.
Time Warner upstate NY. This is a brand new area for TWC. before all we had was satellite internet. Got the triple pack with EXTREME (up to 30Mbps up/5Mbps down) and the speed test usually shows between 20 and 25Mbps up. But I’m surprised that the person who mentioned multiple tabs loading fails above it right. Even with 1/10the speed Verizon DSL (which we had yesterday) my 24 tab Firefox sessions would all load, but it took a long time. It still takes a while and about 1/3 the tabs just won’t load at all (server not found). You have to click ‘try again’ repeatedly. I had a long chat and remote control session with a tech and he told me it’s not TWC AT ALL, but I had to clear all my history, cache and cookies and DNS cache. Well, he did that but same problem happens repeatedly. Clearly there is some problem that they don’t want to admit. would appreciate if anyone knows how to fix this. thanks.
I am the new customer and I see that the experience I had is the worst. Looks like these guys doesn’t care for the customer at all. I give a 0 (zero) rating for the service they provide. I am surprised to see that if they treat the new customers this way, what will be the situation of the existing customer? Since this is is only service provider in my area, I have no option to go with a different service provider. If there is atleast a 1% chance of going with a different service provider, I would definitely go with them. No Time Warner cable because of the very very bad and worst experience I had, but unfortunately no option.
I have TWC intenet in southeast Alabama. This is the worst service I have had anywhere in the US. I’m typing this from my phone because for the fifth time in 7 months, my internet is once again out even though I pay more here than anywhere else in the US. Good luck trying to call customer service. No one will answer and if they do, they hang up on you while trying to connect you to a “service manager.” I would go with any other company if there was one offered in this area.
I am an old customer. My service went down Sunday night. We called in Monday morning and were told , they were tied up with
new customers. No one can help you untill Thursday.
Guess what. They will need a new one to replace me as a customer.I am calling around now to see what else is offered.
Marion Shafer
Time Warner Cable is the worst cable company EVER!!! their cable services are always messed up and horriable