Cox Communications also known as Cox Cable is a US based communications company that offers services such as Digital Television, High Speed Internet, and Digital Phone Service.
Currently Cox Cable operates in 15 states including Arizona, Arkansas, California, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Nebraska, Nevada, New England, Ohio, Oklahoma, and Virgina.
We recived service for phone, internet, TV on Tuesday but by Wednesday we had no working phone again. AND no way to contact anyone.
Customer service is impossible to find/contact so what do you do???
They constantly seem to raise prices and at year end want a 12 mo contract to advance the so called discount for the triple play package. Their technicians seem poorly trained and one damaged my wall when he said we had to rewire with new cable. I minimized the damage by staying with him and “helping” him. They advised me to change my cable box when in fact the problem was actually my wireless router. This caused me to make several trips back to Best Buy to return a cable modem and buy a Cisco wireless router. Did the install myself to avoid the COX charges and frustration.
When my contract is up I will not wait one second before changing over to Verizon FIOS. It seems that COX has taken over the role ATT had when they we a monopoly 40 years ago. Screw th consumer at any cost. Well boys, there is a new sheriff in town. Thank you Verizon for the option. At over $145/mo good ridence to COX.
We owne a pizza resturant with cable through cox and phone and internet through AT&T. We decided to switch our phone and internet to cox to save money by bundling our phone, cable, internet together. WOW WHAT A MISTAKE! Our cable through cox has always been pretty good but the the phone and internet was a nightmare! We were constent loosing phone service at the worst possible times and customer service could never help us out. Basically they would tell us they would tell us they would research the problem and get back to us. Each time I would ask for a time frame and they couldnt tell me anything. The fastest they ever got back in touch with us was about 15 hours later (no exaggeration!) We depend on our phones for about 75% of our buisness. In one night they cost us an estimated $2000 in buisness when our phones went down. Finnaly we decided we couldnt deal with it anymore and switched back to AT&T…havent had a problem since with our phones. Today we recieved a bill for $2656.62 for early termination of contract! Seems to me cox broke their end of the contract long before we ever got rid of their phone and internet service. Bottom line unless you hate having money, making money, and being happy in general dont use cox cable! See ya in court cox!
My Experience with Cox customer service has been horrible. Absolutely ridiculous. I was excited to finally get cable in my apartment and when I called they said I needed a $50 deposit. Which was not a big deal, I just needed to get the money together to activate service. Well, when I finally got the money and called back after two weeks they say “oh no you do not need a deposit just the activation fee.” Wow, ok two weeks passed thanks for misleading me! I pay the activation fee. Service is activated but I am still not receiving service. I call and they say oh well “to send out a technician its going to be another fee.” Ok, well forget it just refund my money. The representative at Cox said I would get my money back within four weeks, which is ridiculous in itself but oh well. The next day I called to verify this info with another Cox representative because at this point I feel like I have gotten the run around an awful lot and the representative confirmed the information. WELL, IT HAS BEEN FOUR WEEKS AND NO REFUND!! I called today and the representative told me that the refund was never put thru! WOW COX! REALLY? You’re customer service is horrible and I will be telling all my family and friends about my experience here. Do Not Give Your Business To Cox!