Cable Vision provides Internet, Home Phone, and Television service to subscribers in the New York, New Jersey, Pennsylvania, and Connecticut areas. Based on subscriber rates they are ranked 5th in the United States. They are also known under the “Optimum Online” name.
Simplifying Broadband for Today's Consumer
Constantly have problems with tv portion of triple play (as well as slow internet). Customer service people are very polite, constntly saying they are sorry, but that doesn’t compensate for no tv service. In March I wrote a letter to the President of Cablevision and he gave me a months credit…$150. But that was for problems in March. Now it’s May and here we go again. How many times need I stay home to wait for a technician? The answer is “not any more!” I’m switching to FIOS.
Cablevision pricing is a jumble of deceptive charges. They quote HD TV at $58.95. But then you find out that that does not include an HD box @ $6.95 without which there is no reception. Then they drop another $11.95 on you because you MUST order a HD package, the cheapest of which is $11.95. . . Total? $72 bucks just for the basic “Family Pack”.
If you don’t “Rent” the $7 box you get approximately the same few channels as their $12.95 “Broadcast” package (which they do not tell you is available).
Thumbs down
Forgot to mention….When I pick up my telephone, my cable often goes out.
It’s sad to see that the only people reviewing the Optimum Triple Play, or just Cablevision in general are the people that have problems with it. Not once in the past 7 years have we ever had a problem with my Internet or TV, aside from power lines going down, which only has happened once or twice over that time, and we have 7 cable boxes and 10 internet lines in my house that get constant use on a daily basis. As for the phone, the only time it doesn’t work is when our dog chews the phone line, which cant be blamed on Cablevision. It is definitely the best broadband internet around and the TV has all the channels anybody would watch, I mean really who actually watches more than 150 channels anyway, yea you might get more channels with FIOS but who cares there unwatched usually anyway. Plus if you’re a person who doesn’t like there support or doesn’t like waiting around for technicians, here is a tip Verizon is worse by a lot, I know this because i put up with there crap for 5 years before switching, maybe they have gotten better over the last decade, i don’t know, but I remember times that i would not have internet for days because of them and it happened multiple times with them, Cablevision is #1 in my book. Feel free to differ with me, its you’re money and you may have different situations based on you’re location, I am just offering my experience with both companies since the other reviews seemed a bit biased.
You are not treated as a person when you work for this company you are a number. When they like you great but make one mistake and you will never ever be seen as anyone in that company ever again. This company uses you until you become a burned employee and then they toss you out. Seaching ways to write you up… at one time I was asked to find a reason to have someone written up and the person was fired. At the time they made it sound like the person was not a good employee truth is they burnt them out used them for all they could and wanted them gone. That is where I am now … from top to bottom as soon as they are done using you they toos you like and old dish rag. This company is not Union they sell that to you with everything they offer to you insurance, free cable, life insurance … great Packages but beware at what cost you will get all this. the Managers have crushes on members of the staff and allow them to do nothing while others are treated like dogs. After Many years with this company I now see it from the side I could not for a long time, others would say stuff like this and I would not understand … they could not be talking about this company but they sure were. WOW WAS I WRONG… I will put my foot in my mouth now. As the the manager who is in love with your lazy employee …. Time for me to go be marketable, as I have been chewed and spit out enough by Cablevision.