A-T&T Uverse is a VDSL (Very High Bitrate DSL) service which delivers high speed internet, phone, and TV service to its subscribers.
Uverse uses IPTV (Internet Protocol Television) to relieved both standard definition and high definition television service.
At&t Uverse Internet offers users connection speeds of up to 18Mbps download and 1.5Mbps upload. These speeds are much faster than what is available through traditional DSL.
My uverse service has not frozen and I am very happy. We do not experience any echo or delay our phone service. The HD picture is superb. The service comes through your existing cable wire which the technician will change when he does the install. They even used an adapter to make my power outlets hardwires for internet access. In addition all of the set top receivers have ethernet connectivity and they emit a wifi signal making your entire home wireless. So you don’t have to use hardwires.
ATT UVERSE SERVICE SUCKS! I’ve had had this for about a month and its horrible. the service freezes at all the times of day. it freezes during my recorded shows, during live Pay Per View events, i mean, common, why would someone shell out 40-50 bucks for a PPV event if the signal will freeze over and over right!? well i found out the hard-way (UFC112 27Mar10)…sure if you call Tech Supp they can refund you for the event, but will they refund you for your monthly recurring charge? HELL NO! stay away from this service, don’t subscribe to something that freezes over and over. tech support is not equipped to resolve issues and their overall solution for everything is to reset the home modem (which doesn’t resolve anything!). I’ve has technicians come over to my house and shown them the problem and they don’t know what the problem is or how to fix it.
also if you have or get a bundle and ATT UVERSE TV services freeze, all your services will be disrupted. meaning if the TV connection freezes, your internet and phone connections will go down as well. Freezing times last anywhere from 5-15 minutes. and NO just cause you have a DVR it doesn’t mean that once the freeze is over you can rewind and catch up on what you just missed!
they came over to hook up my service 15 min b4 the time was up. i tried for over an hour on chat and phone to locate the tech they have horrible phone service!!!!their customer service is sooooooooooooo frustrating!!!! i couldnt even handle the first calls to set up the service in the house! its that bad
( then they were here all day never found a signal …..i have no idea what the tech was doing bc he was here from 9 am till 12 and i still never got a single box in the house…no new wiring. he ruined my cox wiring and disconnected my two main tvs went to lunch and never came back. when i called customer service they said the would have someone back out at 4 and nobody ever showed. its the weekend and they left me with no tvs and i honestly dont even have the patience to call their customer service to have them fix what they broke bc it will take at least 45 min grrrrrrrrr!!!! dont do it!!!!!
I signed up for AT&T U-verse. I am very dispointed . two months later, i decided to cancel the service. They offered free hbo for three months I told them I would not buy it. They insisted to take it and try it. I did. then I get a bill for an additional $15.00 a month. when I asked, I was told that I had upgraded the service.
Well I did not.
To talk to someone takes forever and you get someone in a foreign country to reads from an scripted report. I asked to talk to a supervisor, i was told a supervisor will tell me exactly the same thing.
I wasted hours trying to get the account straight.
I got bounce around everyone and no one seems to know what they were doing.
To discontinue the service took over one hour and when I toid them that the cables going into the house were handing, i was told that since I discontginued the service, they could not help.
It is a hazard to have those cables hanging.
Again another hour and a half on the telephone trying to get aproval for someon at AT&T to come out.
Very expensive service and not customer service. you waste time and time trying to press 1, 2, 3 and then when you get someone they transfer to somewhere else and you start all over.
i am very dispointed. it costg me a lot of money to use their service.
NEVER AGAIN. I EVEN CANCELLED THEIR PHONE . GOT A PACKAGE WITH ONE OF THE COMPETITORS. THEY CAME INSTALLED EVERYTHING I HAVE MORE SERVICES FOR LESS MONEY, INCLUDING INTERNET.
Personally I wouldn’t use U-Verse for my television service. As a DISH customer and employee I use one of their dual-DVR receivers, which is free on my account. With U-Verse you need two separate boxes to control two separate TV’s, plus U-Verse will charge for the second box! Also, if HD is your thing DISH has the most HD channels in the industry, which you can get for free. With U-Verse, they charge for HD.
NEVER go with ATT, and I mean for anything. I have Uverse and DSL. While in the 10 months I’ve had it, I’ve had to have repairs at least twice, and god forbid you have to call to report a technical problem. I’ve been on hold for 2+ hours just trying to file a service request. I’ve been on hold for over 3 hours just trying to tell them I’m moving and I need to transfer service. It’s easy to get lured in by the introductory rates, but they really hit you with the full price after 6 months. I was paying $90 a month for 12 speed internet and over 200 channels. I was so happy, especially since the guy who signed me up said all I had to do was call back at the end of the introductory rate and “renegotiate” my price back to $90. After six months, I was given a bill for $140. When I called, they said there was nothing they could do about the price. When I decided to cancel, the best offer they could give me was $30 off my total bill for 6 months and one free HD channel, but they took away over 100 of my channels and my TiVo. I will admit, the DSL has been great; it has never given me any serious problems and has remained fast throughout the time I’ve had it; however, it’s not worth the unreliable Uverse service and absolutely atrocious customer service.
I have att uverse twice, I travel alot so when in Texas I heard they were good. Wrong, when I moved back home they have the worst customer service I have ever experienced. I usually dont write reviews like this but they have given me the biggest run around ever. I need to wait for a confirmation email so I can transfer the service to someone else, I have been waiting for two weeks and still nothing, all they say they can do is resubmit the request…STUPID!!! And they charged me a 75 dollar fee for a tech to come out and fix something that I had no control over. This is the worst company to get anything done, they pretty much just worry about the bill you owe and surveys. DO NOT GO WITH THIS COMPANY
If you like having access to DSL do not let at&t talk you into getting thier u verse!
We have had cell phone, home phone, and DSL internet with at&t for about 7 years.We were happy with it no major problem, not too much money. They told us we were could get home phone service, internet, and uverse for $88.00 a month.They told us that we would be billed for a month and a half on the first bill ($132.00)They showed up 3 hours later then they said they would be here to install it.The sales rep and the tech said that we could cancel and go back to the way we had it any time we wanted. When we recieved our first bill it was $360.00. After 3 hours of trying to get them to just turn off the u verse and have their tech come back and put things the way he found them, we hang up the phone with no tv and no internet. After being told by 2 people before the fact the we could go back to what we had, we are told that because (and only because) we decided to try out their new u verse bull cocky we are told by 3 different people (who known were or would get a supervsor) that DSL was no longer avaiable to us.
I have had Uverse for almost 3 weeks and I have an appointment to switch back to my previous carrier next week. I can’t wait! In these past 3 weeks I have been on the phone with AT&T for about 6 hours, that is when I actually have had phone service, then I had to use my At&T cell phone (which I love)which ate up minutes because they put you into terminal hold! I have scheduled appointment 3 times for a technician to come out and 3 times no one has arrived at all! One of the appointments was due to the fact that I had no services at all. I waited for 3 hours with no services and no one showed up. I have had 2 DVR’s and neither one has worked. The installer left a mess all over my house leaving me to clean up the mess. He had to come back to finish the installation because he didn’t have time to finish. I was told not to cancel my original carrier in case I don’t like Uverse, that At&T will come back and put everything back the way it was. I’m not taking a chance, I didn’t cancel my carrier and I am paying $30.00 to have my previous carrier put everything back the way it was. Having AT&T has been a full time job trying to get the service that was promised. I was not unhappy at all with my previous carrier but the sales rep promised the sun, and the moon at a lesser price. I will gladly pay the extra $40.00 a month NOT to have this aggravation! I feel that if I have to call AT&T one more time my ears will start to Bleed! The last phone call I make to them will be to shut this damn thing off, come and get their crap out of my house and DON’T expect to get one red cent out of me! Buyer BEWARE of Uverse.
WE’ve had U-verse for about 3 months. The internet and phone work fine, but the cable service is awful. We lose our signal all the time, and it blinks in and out frequently too. Getting a live person to help is near impossible. All the directions on the TV just refer you to the website. I’m sorry we switched from Cox, although we got some cash incentives to do so, which came in handy at the time. I”m locked into a 1-year contract with Uverse, but after a year, I think I will look elsewhere.
If you have DSL stick with it do not change to UVERSE.. The above are right there customer service SUCKS I have been without internet for one week and one day and Im a business my business sales haves suffered b/c of their KRAPPY techs and KRAPPY sales people and better yet the KRAPPY folks you have do deal with !
This was the most exhausting experience I’ve encountered in a very long time. at&t must take pains to find and hire people that can not be understood (no matter how hard I listen) and place them in the UVERS CANCELLATION component of their business.
I’ve tried for over a week to cancel my service and EVERY SINGLE TIME I seem to get individuals and process exactly like the PEGGY on the credit card commercials.
at&t you have lost my business for good, cellular, television and land line. You are the worst!
My favorite Chanel was the Hallmark Chanel, they no longer offer that Channel. I am thinking about switching. I don’t understand how they can not have that Chanel. Also they have all these fluff channels with no substance such as the tv mall and the atten channels, those are a waste of space. And I don’t need another channel trying to sell me something.
The customer is always right, wrong…
If you like being treated like a second class citizen/ customer, ATT is the provider for you.
If you only desire to speak to automated telephone support, ATT is the provider for you.
If you enjoy the inablility to settle any sort of dispute whatsoever, ATT is the provider for you.
If you’re enamored by offensive and threatening business letters, ATT is the provider for you.
God forbid you should decide to upgrade your services with them because they’ll continue charging you for both the old services and new ones.
After 6 prision-like years of services (if you know what i mean), I’m sending it all back. Good riddance.
ATT, this is my last act as a paying customer, and it’s only befitting that I let everyone know how wonderful you are!
Regards,
Hope ATT fires you Dimitrious from Sales, Service and Billing (phone click)
I switched from Comcast to UVerse 2 months ago. in this short period of time, I’ve had to “reset” my modem at least 2 times a day! That includes unplugging the power as well as the Cat 3 & Cat 5 wiring. There is nothing more frustrating than being unable to access the “net” when you absolutely need it! I never once in 3 years had my internet access go down with Comcast!!
Yes their bundled service cost about $80 more a month, but if you have to go to “Pete’s Coffee” to get on the net, you’ll spend that much in Latte’s! Customer service? There isn’t any! I waited 2 weeks to get a so called technician for a replacement modem only, only to wait around for 3 hours for his NO SHOW! I will be going back to Comcast shortly, keeping AT&T’s $200 Visa card, and telling them to pick up their crappy equipment from my driveway. Oh…. If they expect me to pay a single penny past the month’s service date, I’ll refer them to my personal “customer service” department. That would be my dog, which you might have an easier time dealing with and actually understanding than their morons in some third world call center!
I don’t think I’m a complainer but when service is bad as UVERSE, I think everyone should be aware of what they purchase. It all started when we called to state our issues we were having with our UVERSE, so we set our 1st service appointment on Saturday 12/3 btw 8~12pm. Did they show? NOPE. 1st missed appointment by UVERSE. So we called again and rescheduled for 12/4 Sunday btw 8~12pm, again did they show? NOPE. 2nd missed appointment. So we called again and rescheduled for 12/10 btw 4~9pm, again No Show. By this time, we are thinking what is going on. Where are they? So we called again to reschedule for the 11th btw 4~9pm, again missed. By this time, we were pissed and angry that they have missed so many appointments causing us to sit and wait around for them to show for 20 hours total. So, we called back on Monday and of course, they gave us some excuse why the technicians would missed scheduled appointments. After long wait and getting bounced around for some form of compensation, we finally got some discounts on our bill for the next 6 months. Of course, these discounts would take effect after our service call has been completed. So we reschedule for a another day on 12/13 btw 6~9pm. They’ve promised to show btw these hours because like everyone else, we WORK. So, we came home that day what did we find…a note stating that they were there at 4:15pm and that they had to leave since we were not home. So we called Customer Service and asked why were they dispatched so early. They told us that it was our fault for missing this service call and that all service calls are btw 4~9pm. This did not sit well with my husband, so like everyone else by now, my husband is yelling at the girl and ask to speak with someone who can help us (AGAIN). They told us that they can reschedule us to 12/14 at 8am which we refused. We ask that they dispatch immediately to someone to come back tonight. At this time it was 6:30pm. We ask to speak to a manager and was told that they will call us back. They did call us but to state that the manager is still busy. At 8pm, still no call. We called Customer Service and they told us that we were schedule for 12/14 btw 8~12pm, the one we refused. We asked to speak with the same Rep that we talk to but of course, they were not located in the same call center. We than had to reexplain our situation (again and again everytime we speak with a different person)and that Rep told us that he personally promised to call us himself when its been dispatched to the technecian. My husband asked where he was located, he told us he was in Southeast ASIA. I don’t think we will be receiving a call from him and told him as much. After getting bounced around, we spoke with a manager name Michelle who guarenteed to call us after our order has been dispatch on our next appointment scheduled for 12/17 btw 4~9pm. Guess what? No call. So to make sure it was dispatched, we called at 4pm and they told us that they will be at our house btw 5~6pm. 6pm? still no Show. We called again at 8pm, what did they tell us…that we will need to reschdule. My husband was beyond upset and mad. He calmly told them that next phone call he’ll make is to call to cancel and he hung up. We are going back to Direct TV where we never had any issues with SERVICE. UVERSE is beyond bad service. BAD BAD BAD.
I am a ATT High Speed Internet customer and am not, nor have I ever been a ATT Uverse customer. And yet, they are sending me bills that I dont owe and sending me to collection agency’s. I have been calling them since June trying to resolve the issue and getting nowhere. They say they cant find my account. Of course not, it doesnt exist because I am not a customer. They mailed me a box I never ordered, and I mailed it right back. They send me bills for that box even though it was returned. I called them and was told that as long as they get the box back before 1 month that I wouldnt have to pay anything. I send the box back the same say I got it, with confirmation so I know they got it and they are still acting like idiots and sending me bills and sending me to collection agencys. The first collection agency closed my case because I mailed them the proof that I had and now I am dealing with another agency. ATT Uverse is not communicating with me or the collection agency’s. I mailed them the delivery confirmation twice registered mail, and I have the confirmation and have told them that number 100′s of times over the phone and they are still saying they never got it. I asked them for their fax number since they keep losing my mail and after a lenghty interview on why and what I am sending, they gave me the wrong number THREE times and they claim that they dont have a fax number. Every legit company has a fax machine, and every department has a fax number. Dont trust this company. They are a SCAM. I have send all my information to the second collection agency and have been told, again that I dont need to pay them anything.
I have been a Dish customer since its inception. My bill with Dish kept going higher and higher. I only had the HBO movie channel. My phone only had local service as I had a calling card for long distance service. I now have the 450 package with a phone and Internet with Uverse and I am paying less than I was with Dish for far fewer programs on my T.V., faster Internet, and a phone with long distance. I did not want to leave Dish even though I was very dissatisfied with them. I was afraid to have to relearn a whole new system again. Well, I finally gave in an got Uverse….and I JUST LOVE IT. It was so simple to learn. The customer service people were so nice to me and so patient with me. I have NEVER been without service. My recorded programs had a problem, and the man came right out the next day, and promptly fixed it. If I had a problem they would just lead me by the hand until it was right. They would never let me go until I told them I was completely satisified and that the problem was solved. I would highly recommend Uverse to anyone.
Worse customer support. Many billing errors need to correct multiple times, finally gave up. Lost some money. Worse online account access. Ok internet connection. The only thing I liked about ATT Uverse is good wireless modem. Resting in my home doing nothing now. Unless I have no choice I will not order ATT uverse next time.
The main problem I see with Uverse is its inability to provide reliable service. I simply don’t know where to begin between the audio cutting out because of an HDMI issue with their set-top boxes that AT&T REFUSES to correct, as they have flat out stated; the constant loss of television signal, or the failings of DVR recordings to record properly. All of these are unacceptable, and AT&T offers no real support or real solutions. No one should use Uverse if they enjoy the things cable TV or satellite has to offer. It just doesn’t work, and they don’t care.
I have had uverse now since sept 2011. Every day since then our tv, internet and phone go out at least twice a day. I have had service people out at the house constantly. I have never received such bad service with any other company before. I do not recommend anyone in their right mind to get uverse or to switch to it. I can not believe they are still in business with so many problems.
U-verse means horrible customer services, they lack of competence and professionalism, I have been calling several times (almost 20) to customer service since 15 days, and the problem have not been solved yet; twice my phone line had been cut off without any reason; I already have installed u-verse u-450 and the “morons” sent me again the same equipments that I already have installed, every time that I contact them, the customer representative tells me a different history ……, etc; the TV and DVR are even better than dish network. the DSL is good too; if u-verse would have different customer services this company will be one of the best.