A-T&T Uverse is a VDSL (Very High Bitrate DSL) service which delivers high speed internet, phone, and TV service to its subscribers.

Uverse uses IPTV (Internet Protocol Television) to relieved both standard definition and high definition television service.

At&t Uverse Internet offers users connection speeds of up to 18Mbps download and 1.5Mbps upload. These speeds are much faster than what is available through traditional DSL.

view U-verse promo pricing »

Page updated:

Consumer Reviews for AT&T U-verse.

  1. Happy Customer
    theo

    My uverse service has not frozen and I am very happy. We do not experience any echo or delay our phone service. The HD picture is superb. The service comes through your existing cable wire which the technician will change when he does the install. They even used an adapter to make my power outlets hardwires for internet access. In addition all of the set top receivers have ethernet connectivity and they emit a wifi signal making your entire home wireless. So you don’t have to use hardwires.

  2. Not Impressed
    Stephanie

    WE’ve had U-verse for about 3 months. The internet and phone work fine, but the cable service is awful. We lose our signal all the time, and it blinks in and out frequently too. Getting a live person to help is near impossible. All the directions on the TV just refer you to the website. I’m sorry we switched from Cox, although we got some cash incentives to do so, which came in handy at the time. I”m locked into a 1-year contract with Uverse, but after a year, I think I will look elsewhere.

  3. Avoid
    Joel

    This was the most exhausting experience I’ve encountered in a very long time. at&t must take pains to find and hire people that can not be understood (no matter how hard I listen) and place them in the UVERS CANCELLATION component of their business.

    I’ve tried for over a week to cancel my service and EVERY SINGLE TIME I seem to get individuals and process exactly like the PEGGY on the credit card commercials.

    at&t you have lost my business for good, cellular, television and land line. You are the worst!

  4. No Hallmark Channel!
    sindy

    My favorite Chanel was the Hallmark Chanel, they no longer offer that Channel. I am thinking about switching. I don’t understand how they can not have that Chanel. Also they have all these fluff channels with no substance such as the tv mall and the atten channels, those are a waste of space. And I don’t need another channel trying to sell me something.

  5. Beyond Bad
    Mary

    I don’t think I’m a complainer but when service is bad as UVERSE, I think everyone should be aware of what they purchase. It all started when we called to state our issues we were having with our UVERSE, so we set our 1st service appointment on Saturday 12/3 btw 8~12pm. Did they show? NOPE. 1st missed appointment by UVERSE. So we called again and rescheduled for 12/4 Sunday btw 8~12pm, again did they show? NOPE. 2nd missed appointment. So we called again and rescheduled for 12/10 btw 4~9pm, again No Show. By this time, we are thinking what is going on. Where are they? So we called again to reschedule for the 11th btw 4~9pm, again missed. By this time, we were pissed and angry that they have missed so many appointments causing us to sit and wait around for them to show for 20 hours total. So, we called back on Monday and of course, they gave us some excuse why the technicians would missed scheduled appointments. After long wait and getting bounced around for some form of compensation, we finally got some discounts on our bill for the next 6 months. Of course, these discounts would take effect after our service call has been completed. So we reschedule for a another day on 12/13 btw 6~9pm. They’ve promised to show btw these hours because like everyone else, we WORK. So, we came home that day what did we find…a note stating that they were there at 4:15pm and that they had to leave since we were not home. So we called Customer Service and asked why were they dispatched so early. They told us that it was our fault for missing this service call and that all service calls are btw 4~9pm. This did not sit well with my husband, so like everyone else by now, my husband is yelling at the girl and ask to speak with someone who can help us (AGAIN). They told us that they can reschedule us to 12/14 at 8am which we refused. We ask that they dispatch immediately to someone to come back tonight. At this time it was 6:30pm. We ask to speak to a manager and was told that they will call us back. They did call us but to state that the manager is still busy. At 8pm, still no call. We called Customer Service and they told us that we were schedule for 12/14 btw 8~12pm, the one we refused. We asked to speak with the same Rep that we talk to but of course, they were not located in the same call center. We than had to reexplain our situation (again and again everytime we speak with a different person)and that Rep told us that he personally promised to call us himself when its been dispatched to the technecian. My husband asked where he was located, he told us he was in Southeast ASIA. I don’t think we will be receiving a call from him and told him as much. After getting bounced around, we spoke with a manager name Michelle who guarenteed to call us after our order has been dispatch on our next appointment scheduled for 12/17 btw 4~9pm. Guess what? No call. So to make sure it was dispatched, we called at 4pm and they told us that they will be at our house btw 5~6pm. 6pm? still no Show. We called again at 8pm, what did they tell us…that we will need to reschdule. My husband was beyond upset and mad. He calmly told them that next phone call he’ll make is to call to cancel and he hung up. We are going back to Direct TV where we never had any issues with SERVICE. UVERSE is beyond bad service. BAD BAD BAD.

  6. Collections and Not a Customer
    Lily

    I am a ATT High Speed Internet customer and am not, nor have I ever been a ATT Uverse customer. And yet, they are sending me bills that I dont owe and sending me to collection agency’s. I have been calling them since June trying to resolve the issue and getting nowhere. They say they cant find my account. Of course not, it doesnt exist because I am not a customer. They mailed me a box I never ordered, and I mailed it right back. They send me bills for that box even though it was returned. I called them and was told that as long as they get the box back before 1 month that I wouldnt have to pay anything. I send the box back the same say I got it, with confirmation so I know they got it and they are still acting like idiots and sending me bills and sending me to collection agencys. The first collection agency closed my case because I mailed them the proof that I had and now I am dealing with another agency. ATT Uverse is not communicating with me or the collection agency’s. I mailed them the delivery confirmation twice registered mail, and I have the confirmation and have told them that number 100’s of times over the phone and they are still saying they never got it. I asked them for their fax number since they keep losing my mail and after a lenghty interview on why and what I am sending, they gave me the wrong number THREE times and they claim that they dont have a fax number. Every legit company has a fax machine, and every department has a fax number. Dont trust this company. They are a SCAM. I have send all my information to the second collection agency and have been told, again that I dont need to pay them anything.

  7. Highly Recommend U-verse
    Eileen Lento

    I have been a Dish customer since its inception. My bill with Dish kept going higher and higher. I only had the HBO movie channel. My phone only had local service as I had a calling card for long distance service. I now have the 450 package with a phone and Internet with Uverse and I am paying less than I was with Dish for far fewer programs on my T.V., faster Internet, and a phone with long distance. I did not want to leave Dish even though I was very dissatisfied with them. I was afraid to have to relearn a whole new system again. Well, I finally gave in an got Uverse….and I JUST LOVE IT. It was so simple to learn. The customer service people were so nice to me and so patient with me. I have NEVER been without service. My recorded programs had a problem, and the man came right out the next day, and promptly fixed it. If I had a problem they would just lead me by the hand until it was right. They would never let me go until I told them I was completely satisified and that the problem was solved. I would highly recommend Uverse to anyone.

  8. Not Reliable
    Angry Customer

    The main problem I see with Uverse is its inability to provide reliable service. I simply don’t know where to begin between the audio cutting out because of an HDMI issue with their set-top boxes that AT&T REFUSES to correct, as they have flat out stated; the constant loss of television signal, or the failings of DVR recordings to record properly. All of these are unacceptable, and AT&T offers no real support or real solutions. No one should use Uverse if they enjoy the things cable TV or satellite has to offer. It just doesn’t work, and they don’t care.

  9. Reliably Unreliable
    Gary

    I switched ATT DSL to Uverse in February 2012. I wished I would have done some homework before I committed to the switch because I am experiencing the same problems that have been reported all over regarding dropped connection issues. It’s only been 1 month and I am looking to switch over to cable. My internet connection drops out about 4-5 times a day, and the only solution is to reset the gateway and the router. It’s so annoying. Luckily I don’t have Uverse phone or TV. Take heed of all the complaints and stay away from Uverse, ATT does not have the system working reliably yet.

  10. No Clue How to Fix It
    Atlantaguy

    I use the U-verse DSL service and when it works, it works great, but when it doesn’t they don’t have a clue how to fix it.

    I get an average of 22.5 download and 2.85 upload – good. But this is on my “wired” computer that’s connected to the U-verse modem. My wireless service lately started shooting way up and down rapidly. In a matter of minutes, you can go from a download speed of 18.5 to literally 0.20, then up to 6.5, back down to 1.2, up to 12.5… you get the idea. Techs have been to my house several times and have swapped modems 10 times, knowing this isn’t it. Nothing in my house is interfering with the signal they concluded, and yet they claim they have never, ever, seen anything like this before – but will still send another tech out the next day, only to repeat the exact same steps as the techs that came before him.

    Most likely next week I’ll be calling around to find another provider. When you pay for the top speed, it’s not worth it if half the service (wireless) doesn’t even work well enough to do most things on, more than half the time. And the monthly fee isn’t worth knowing that their techs have NO clue how to fix an issue when it does come up.

  11. Russell

    Changing to the cheaper ATT uverse phone and DSL service was a mistake. I want to change to a better service after I find such a service that has really good reviews. I have tried, and been patient with ATT, had the modem replaced once, but it seems that the ATT uverse service will never work as I espected that it should.

    We had Att for years but wife got a promotion where Att was stopped but new wervice did not have dsl. So back to ATT, but could not use the original service. We had to go with the new ATT with the 3800 HGV-b dsl modem and telephone service. It worked but not as well as the older 2-wire ATT system. Then the modem died and was replaced. Not indernet loads slowly, and constantly freezes. Altough modem lights are on it is really off and can be turned on by unpluging the Belkin battery love voltate to the modem and waiting for the modem to load up again. The email software is terrible with curser jump[ing all over the email pages such that outgoing emails are full of mistakes, because corrections are not where the curser was placed to make the correct the mistakes. The ATT guys are so stupid they will come out and not even try to enter the yard, but report locked gate.

    Basically the ATT system will load up slowly, and internet freezes up. I never had such trouble with comcast. I changed to ATT because it was cheaper than Comcast, but now I feel that was a misstake.

  12. Moving Headaches
    Lisa W

    When we moved from AL to GA, ATT said it was EASY to move your service. NOT THE SITUATION. I had to mail back equipment that was out of date when the tech installed new equipment. Which in the big picture of things should not be a HUGE deal. However, after being charged for equipment I shipped back over 30 days ago, it has been downhill ever since. It took 4 hours on my cell phone when all our home service (internet, land line, and TV) were disconnected. When I phoned to see what the problem was, I was instructed by 2 reps that I should have called ATT with the tracking number. I was told “someone” would have to track the equipment down in the warehouse. Oh I am sorry, whoever has to do a job.

    I re-read the directions to the each rep on the documents I received which stated the procedure for returning the equipment. Neither rep could tell me where in the directions it told me to call ATT with the tracking number.

    Then I was made to pay and received a credit if I wanted my service to be reactivated. Now 2 months later, I receive $90.00 worth of reactivation charges for internet, phone, and UVerse!!! I feel like I have molested by ATT!!

    When you review our payment history, NEVER NEVER NEVER have we been late. That is 4 years of payments on time!!

    ASAP we will discontinue service and move on. Just BEWARE!! And the connection isn’t that great.

  13. Impressed with U-Verse
    Manuel

    Wow what a bunch of haters & cry baby’s.. I’ve had the u-verse service for over 2.5 years. It’s a great product and yes it’s a bit on the pricey side. Try to get the promotions and that will save you money.. Tv & internent work great as i have the U450 & 24mb internet speed. Picture quality is great, better than Dish Network. The HD justs pops out at you. Picture & Sound is great….it could be that i am using ” Monster Cable Products” from the dvr to my tv & surround sound 5.1 sony systems. Yes also a Monster Cable HDMI Cable. Hence what you put into it is what you get out of it. Also no lag time when you switch channels, as you get that when you have Satellite TV. Yes from time to time my u-verse has had it’s share of hick-ups. But that will happen with any provider, electronics are subject to failure. In closing AT&T has a great product and i am happy to have it.. I guess it all depends on the install & if you are close to a ” AT&T VRAD ” distribution point. In closing—> Excellent TV & Internet <— Also i live In The City Of Carson…so if that makes a difference why i have great service, well who knows ?? Also it helps to tweek out the max signal & get the best cables that you can get…Also for my pc i use monster cable cat6 internet cable…digital life..it's also used from my router/gateway to the DVR VIP2250 …. I wish the rest of you a great TV Viewing & Internet Expierence… Hey take u-verse for a test drive. I did and i did not look back…..

  14. Unhappy
    mary

    We have had uverse for about 5 years. Only problem is with tv and they have happened 2 or 3 times every year. Each time picture freezes and after lengthy phone call they say we need service call. Each time new modem or box installed and we are assured we will have no further problems. Well tonight was the last time. We should have switched long ago. I was told when I called by customer service she had never heard this complaint. Unless she started today I doubt it. Do not get uverse!!

  15. Good Service but No Deals
    TE

    I actually like my AT&T uVerse but it’s time to renew and my only choice is pay about 52% more for lesser service than they are offering a new customer. $165 (U200/6mb/unlimited phone) vs $109 (U300/12mb/200min on phone). That makes no sense and the online reps attempted to tell me that it’s because they have a fiber optic system – lol. I am copper all the way from the cabinet. +30 year customer now having to change to another provider – OK

  16. Better Than Charter
    S. Paradiso

    Charter (horrible) vs AT&T … Charter is somewhat cheaper but their service is abominable. Every phone and tech support (house) rep says something different. I don’t care who’s new.

    The reports in my neighborhood is pro Uverse but the internet speed difference is in Charter’s favor. An AT&T online dope compared AT&T fiber optic to DSL and that’s the stupidest comparison (good for consumers who don’t understand it) I read.

  17. Problems...
    Karen

    Cancelled att u verse before 30 days not to be charged. On demand sucks doesn’t have half the program’s Comcast has, had trouble with internet the day after installation called the number of the tech who told us any problems call and I’ll be right out. Called twice never received return call. All equipment returned 2 days after cancellation, was charged for the month anyway, this was 9/13/14 called about refund since cancelled said it would take a couple weeks. 10/20/14 still have not received refund but was told I’ll get a portion b/c charged for days used, should not have been charged anything. Spoke to customer service 10/20/14, most likely get full refund by Dec. have to wait for billing cycles. So it will take 3 months to receive refund

  18. Ernestine webster

    Can’t even give my uverse phone service any stars
    My internet service works fine but my phone service does not . The phone service goes in and out at any given time .
    They have been out a couple of times and said they replaced a bad wire but still have unreliable phone service

  19. H.Miller

    ATT the slowest loading ever ,the most unfriendly remote control, very clumsy , aggravating and painfully slow. No access to info if you are watching a recording or a show on demand . The lag time between changing functions is agonizingly slow ,if you flip between shows. I have had service from Direct TV (the most expensive service out there) but a breeze to navigate, Xfinity which has great cable service (but the internet side has major malfunctions) both of those two servers out shine ATT on their worst days .Every thing about their service has a vacuum rating off the charts (SUCKS BIG TIME)

  20. Lied to customer

    Well after dropping comcast because of crappy service and high rates I decided to go with att uverse but I was Misinformed 1st they told me it was suppose to be a 2 year contract but actually was only 1 year because I didn’t have phone service included in my package I was only getting cable and Internet, I was notified that my contract was ending or anything I go to pay my bill and found out it was more then doubled and they wouldn’t work with me on getting a affordable package to anything that they originally promised me when I signed up or nothing customer service sucked the lady I spoke with was very rude. My advice is it may seem like a good deal when you sign up for the service but it’s a trap don’t do it because you will get burned in the long run like I did! :-( if it seems like its to good to be true it usually is!

  21. Gillian

    I have had at & t universe for three months and have been having issues with billing from day one I have called them more than 5 times to correct the bill.
    Every bill I get is a different amount and they just decide to take money out of my account when ever they feel like. Frustrating

  22. Michelle

    The message on here states “No Rants.” So here goes:

    The U-verse modem has more dropped internet connection than wireless routers by other companies such as Netgear and Belkin. Same for Wifi dropped signal. The Wifi range is limited if and when it’s operational, at all. My home is 1,000 sq.ft.in size. Not big at all and still Wifi struggles. I’ll be cancelling my service soon and going with Cox. I sincerely recommend that anyone thinking about opting for U-verse to check into other options. You’ll be glad you did.

Do you use AT&T U-verse? Write a Review!

Your email address will not be published.

*

*

*

This area is a place to review AT&T U-verse. This section isn't a place to share your "rant." Only reviews that help future customers in a constructive way will be published. Pure rants will be removed.